TERMS AND BOOKING
CONDITIONS:
HOW TO BOOK!
Start the ball rolling by filling out the request form.
Reservation Deposit
Upon an agreed itinerary and price, you will be required to pay a deposit of 20% of
your total safari quotation in order for us to reserve your holiday. On
receiving your deposit and subsequent to a written (email) confirmation
from Msafiri Travels, your booking is considered "provisionally confirmed" and subject
to the cancellation conditions given below. Payments will be in U.S.
dollars, by bank draft wire or electronic transfer.
Cancellation After Booking
All cancellations must be made in writing (email is faster!). Telephone
cancellations will not be considered valid. The date of the cancellation
will be the date shown the email was sent, but for posted cancellations,
the date of cancellation will be the date the letter is received, not the
date it may be postmarked.
1: CANCELLATION CHARGES
Up to
nine weeks before departure:
20% Deposit
Eight weeks before departure:
50% of the safari cost
Six weeks before departure: 65% of the safari cost
Four weeks and below before departure: 100% of the safari cost
Final Payment
Your final payment is due eight weeks before the safari commences and
thereafter the
total amount is forfeited in case of cancellation or no show up
Other Important Terms & Conditions
1.1
- Bookings are only considered confirmed on receipt of the full amount.
All relevant payment documents must be faxed to our office.
1.2
- Failure to do so will result in automatic change of status from
provisionally Booked/confirmed to provisional only (with possibly new
conditions).
1.3
–Msafiri Travels is not responsible for any bank transfer charges which
might be incurred by the remitter.
2: CANCELLATIONS
CONDITIONS
2.1
- No cancellations or notifications of reduced numbers booked are accept
by phone. Only written notifications are considered valid. Written
notifications include email (from original e-mail of the correspondent
clients).
2.2
- No cancellations or notifications is considered valid unless
reconfirmed cancelled in written form by Msafiri Travels.
2.3
- No-shows are considered cancelled at the date of your first expected
arrival.
2.4 - In the event of a cancelled booking being reinstated,
such shall be subject to space availability and the cancellation fees
shall be waived, less a $200 per person (adult or child) handling fee.
2.5 - No refunds shall be given for:
(a) lost travel time or necessary substitution of facilities, especially
by virtue of force majeure;
(b) itineraries necessarily amended after departure,
especially by virtue of force majeure;
(c) for circumstances beyond The Company's control which
necessitate alternative arrangements being made to ensure safety and/or
further participation of enjoyment;
(d) if the participant does not appear for any
accommodation, service or
excursion without first notifying The Company in writing.
(e) if the participant leaves after the safari has
commenced.
2.6 -
You may also be
responsible for any fees imposed by hotels, airlines etc., that are over
and above your land arrangements, due to your cancellation of your
original date bookings.
3: CANCELLATION BY THE MSAFIRI TRAVELS:
3.1 – Msafiri Travels reserves the right to make changes,
where unavoidable, to itineraries, holidays and services both before and
after a booking is confirmed due to but not limiting:-
-
Bad weather
-
Late payments
-
Availability of service
-
Security
-
Other unavoidable
circumstances
3.2 - It is essential to understand that local conditions in Africa are not
always predictable and border closures, poor road conditions and other
occurrences can and do from time to time cause delays, frustrations and
diversions from the planned itinerary. Should such occurrence occur,
before or during the holiday, The Company shall do its best to minimize
inconvenience but:
3.3: In the event of a significant change, Msafiri Travels
shall do its utmost to provide you alternative arrangements of the same
standard and category. In the event of these not being acceptable (such acceptance not to be
unreasonably withheld) Msafiri Travels shall refund the balance of monies
remaining unused from the portions of the itinerary less incurred
expenses. In the case of
refunds from third party accommodation or other services, these shall be subject
to the terms and conditions of third party service or accommodation
agreements
3.4: Msafiri Travels reserves the right to make
changes to a fully paid Safari itinerary, or service before or during the
safaris without notice if necessary.
3.5: FORCE MAJEURE
In the event of a situation/occurrence of Force Majeure
(meaning any circumstances beyond The Company's reasonable control,
including [but not limited to] acts of God, explosion, tempest, fire or
accident, war or threat of war, sabotage, insurrection, civil disturbance,
requisition, sickness, quarantine, government intervention, weather or
other untoward occurrences), The Company shall immediately notify you of
the nature and extent thereof but shall not be in breach of these Terms &
Conditions or liable in any way (by way of delay or non-performance of any
of The Company's obligations) to the extent that such is due to any force
majeure.
Msafiri Travels shall have the right to vary or cancel any
itinerary, holiday or service impacted by force majeure. Refund, if due,
shall be at the discretion of The Company, although all reasonable
endeavor shall be used to reimburse you wherever possible, less reasonable
costs. If, under circumstances of force majeure, Msafiri Travels after due
deliberation deems the itinerary, holiday or service to be able to
proceed, then no refund shall be payable.
4: TRANSPORTATION
4.1 - The Company reserves the right to employ the services
of sub-contractors. No vehicle may be driven by a client participant at
any time.
4.2 - Carnage (by land, sea and air) is subject to the terms
and conditions
of the carrier and to International Conventions, some of which limit
liability. Land, sea and air travel are also subject to operational
decisions of carriers and ports which may result in cancellation, delays
or
diversions over which Msafiri Travels has no control and for which The
Company can accept no liability whatsoever.
5: ACCOMMODATION
Msafiri Travels
reserves the right to substitute accommodations with similar
accommodation of the same category and standard.
6:-.CHANGES IN PRICE
Rates quoted are correct at the time given and are subject
to change without notice. Msafiri Travels reserves the right to charge
surcharges due to unavoidable circumstances beyond our control such as
inflation, revised taxation or other fees. Such surcharges will be
notified in writing and must be paid within 14 days of notification,
making due allowance for normal transmission of funds. Non-payment may be
construed as an act of cancellation and subject to the conditions of
cancellation.
7: LIABILITY OF THE COMPANY
7.1 – Msafiri Travels act as a booking agent in all matters
relating to hotel and lodge Accommodation, tours, airlines/charters, bus
companies, ground transportation, boat owners and other independent
contracts providing accommodation, transportation and/or other services,
each of which is an independent company outside Msafiri Travels’ control
and each of which has its own terms and conditions. As such, Msafiri
Travels shall not be liable for injury, delays, loss or damage of any kind
arising from other independent contacts.
7.2 – Msafiri Travels liability to participants carried in
our own vehicles is governed by the laws of Tanzania and no other
country.
7.3 - All claims are subject to jurisdiction of the courts
of the country in which the actual service or accommodation was provided.
7.4 - The Company reserves the right to employ subcontracts
for all or part of its services; in the event of such right the terms of
this clause apply.
7.5 - Whilst every care is taken, The Company cannot be held
responsible for loss or damage to luggage.
8: TRAVEL DOCUMENTATION
You are responsibility for ALL your travel
documents and vaccinations which must be current and correct. Msafiri
Travels shall not be responsible for any delay, interruption, or
cancellation resulting from participant failure in this regard.
9: CONDITIONS OF BOOKING
9.1 - Whilst on safari, every participant is requested to
comply with the instructions of Msafiri Travels’ representatives at all
times.
9.2 - Any client who shall be or become, in the opinion of
Msafiri Travels’ representative:
(I)
incapable
of carrying for him/herself;
(ii)
disruptive, uncooperative to others;
(iii)
hazard to
him/herself or others shall not be permitted to continue on the safari,
and in such event, the booked arrangements will be terminated without any
liability on either Msafiri Travels’ behalf or that of the
supplier/contractor concerned.
9.3 Please remember that booking an itinerary, holiday or
service with Msafiri Travels is entering into a binding agreement that
assumes all the terms and conditions herein are fully understood.
9.4 - The construction, validity and performance of any
Agreement, including these terms and conditions, between the agent,
participant and Msafiri Travels, shall be governed by the laws of Tanzania and the parties
submit to the exclusive jurisdiction of the Tanzanian courts.
9.5 - At any time, and for any reason, The Company reserves
the right to void this agreement and cease all work on behalf of the agent
and client in simple return of all funds paid. The Company, and it is
understood that no further damages or compensation will be sought by the
client or agent and that no further obligation will exist between them.
